OUR AWARD
CATEGORIES
For each of these categories there is an Individual and Team award
COMMITTED TO OUR CUSTOMERS
We keep our customers at the heart of everything we do
We all play a part in providing a great experience for those who use our trains. By living up to this value, we can provide our customers with an experience they can become familiar with every time they travel with us.
When nominating an individual or team for this award, please consider the following:
• Do they consistently meet and exceed customer expectations?
• Do they understand and empathise with customer issues?
• Do they reduce customer effort?
• Does their personality shine?
• Do they adapt responses for individual customer needs?
• Do they do their best to solve customer problems?
• Do they earn our customers’ trust?
In essence, our nominees should always be thinking of our customers, going out of their way to make sure they get the very best experience. In doing so, they also embody our other values and make a real difference to our business.
SUPPORTIVE OF EACH OTHER
We trust each other to deliver and work to help one another succeed
We are stronger together. By getting the best from each other we will grow better ideas, deliver faster and achieve amazing things. Living this value will ensure that we continuously improve. Together we will build a sustainable business that is consistently leading the industry; one which is an inclusive and positive place to work.
This award will recognise an individual or team who brings out the best in others, going out of their way to help colleagues perform well. They welcome the input of others, and lead the way in getting people to work better together.
When nominating an individual or team for this award, please consider the following:
• Are they always quick to help others out, readily sharing their knowledge and experience?
• Do they create an atmosphere of respect, energy and enthusiasm, inspiring confidence in others to be the best?
• Are they role models for cooperation, involving the right mix of people to get the best result from the outset?
In doing so, they also embody our other values and make a real difference to our business.
SETTING THE HIGHEST STANDARDS
We want to be the best, continually seeking a better way to do things
To keep ahead of the pack, we must always strive to be better and set the standards for what great looks like. By living up to this value we can ensure we are an organisation that others aspire to.
This award will recognise an individual or team who is relentless in the pursuit of better. They are never satisfied with average, always looking to improve their own understanding and to find better ways of doing things.
When nominating an individual or team for this award, please consider the following:
• Do they set the highest standards, always improving the way we do things?
• Are they constantly curious, seeking out best practice within and outside?
• Do they collaborate with others to aim higher and develop new ideas and approaches?
• Are they always looking to develop themselves or to support the development of those around them?
• Are they at the forefront of sustainability?
In doing so, they also embody our other values and make a real difference to our business.
DEDICATED TO SAFETY
Always front of mind, safety is our way of life
It is the responsibility of everyone in the railway to ensure that our customers who use our services, and our people who work within our company, come to no harm. If we reflect true dedication to safety, we will be the most trusted provider and employer in the industry.
This award recognises individuals or teams whose dedication to safety is never-ending, going far above and beyond the call of duty to ensure everyone gets where they need to be safely every day. Safety is so personal, it’s in their DNA.
When nominating an individual or team for this award, please consider the following:
• Do they set the standards for the best safety behaviour, owning it and making it their way of life?
• Are they always proactive, inspiring and challenging their colleagues to also put safety first?
• Do they improve and promote safety in their area and the wider business?
• Have they introduced a new system or working practice that enhances safety? In doing so, they also embody our other values and make a real difference to our business.
ACCOUNTABLE FOR PERFORMANCE
Every decision matters, we do the right thing to achieve our goals
When working in the railway we are judged not only on the results that we deliver but also on how we achieve them. It’s vital that we all take responsibility for delivering on our promises and do so with integrity.
This award will recognise an individual or team who never compromise when delivering the highest quality of work. They are crystal clear on their priorities and always show determination to deliver what was promised, no matter who they need to influence.
When nominating an individual or team for this award, please consider the following:
• Do they act with integrity, consistently and effectively delivering on promises, overcoming all challenges to get to the best result?
• Do they take ownership of their impact and are not afraid to challenge decisions that are not in the best interests of the business?
• Are they committed to improving performance and making efficiencies?
• Are they determined to deliver, inspire and influence others to achieve the agreed goals?
In doing so, they also embody our other values and make a real difference to our business.
GREAT LEADERSHIP
Leadership is an integral part of any railway and we want to ensure that great leadership is recognised
This award celebrates colleagues who have shown great leadership in the past year, leading by example and role-modelling high standards of behaviour through their actions.
We want you to nominate leaders who can demonstrate:
• Accountability and challenge
• Building good relationships
• Engaging and inspiring our people
• Continuous learning and development
In doing so, they also embody our five values and make a real difference to our business.
